Frequently Asked Questions

Before you can place an order, you will need to set up an account with us.

This is a snap - simply click, “Sign Up” tab at the top of the screen, and follow the step-by-step instructions.

Just click the "login" tab and enter your username and password. The main page will welcome you once you’ve signed in to our system. At your home page, you will see all subscriptions under your account. Below this information you will see all current orders for the week by subscription.

If you've forgotten your password, click the link below the log in bar (forgot username/password) (Enter in e-mail/username and we will email you your password.)

Our service works by signing up for a subscription to a particular sized box. Each week our automated service will update you by email letting you know when your custom order is ready to be viewed.
 

To Sign up click “Order”,

We will send you a confirmation email once your account and subscription have been processed.

You have full access to your order online via your account. Your box should automatically be customized based upon your personal produce preferences. If you want additional changes, each order is allowed three substitutions.

Log on to your account. Once logged in select "current orders" from the left navigation bar. Click the order number to open the order you wish to make a change too. Next to each item in your order you will see an "exchange" link, choose the “exchange” link next to the item that you want to replace. It will pop up a list of all available items for exchange. Choose an item and click “exchange”. You are allowed up to 3 exchanges per order. These operations must be completed by your “Order Deadline”.

All orders are customized to your personal produce preferences. If there's something that you dislike or that you're allergic to our computer system will exclude it from your box automatically. This a good reason to fill out your personal produce preferences. Your personal produce preferences are the last step in our sign up process and can also be updated at any time through your online account. Once they are set, you’re done!

Once an item is given the “Always Remove” we’ll replace it in each and every order with something you do like. This is why we also have a “Fine to place in Order” mark. Please give as many items as you can the “Fine to place in Order” mark so that we can ensure you receive what you really enjoy.

Please note that we can’t guarantee to replace what you don’t like with your “likes” at all times. Here are the top two reasons.

Your "Always Remove" list contains all of our weekly substitutes.

If the substitution list for the week doesn’t have anything that you “like” available.  We will try to make the best choice possible. 

We know that your lives are dynamic and you may need to put your account on hold for a variety of reasons. 

To set a vacation hold login to your account and select the "Vacation Hold" tab on the left navigation bar. Simply enter the date when you want your last delivery before your vacation. And then enter the date you want to receive your frist delivery upon your return. We will stop deliveries while you’re away and automatically restart them as soon as you're back. If you have a order in our system which conflicts with your vacation dates you will have to maually delete the order. If the delete option is no longer available please contact us and we will delete the order for you.

To place your account on indefinite hold login to your account and select the "temporary hold" tab on the left navigation bar. Select hold "yes" from the dropdown menu and hit "submit". If you place your account on “Temporary hold” it will sit idle until you return and remove the “Temporary Hold” status.

Having trouble?  Shoot us an email at [email protected]

Once logged in from the homepage, go to the “My Account” tab.  Click “Subscription Info” on the left.  You will see your current address and your special delivery instructions for individual subscription. Just fill in your new delivery info and click the “update” button to update the subscription details. 

Don’t forget to update the “Special Delivery Instructions” for our driver to ensure that your box is delivered exactly where you want.

You can update your password at any time online. Log in, click on “My account” tab, then go to the “Personal Info” link on the left.  Enter new password and click update.

You can update your billing information at any time online. Log in, click on “My account” tab, then click on the “Personal Info” link on the left navigation bar. Enter details of your new card and click update. You will then see your current payment details (partially obscured for security reasons).

And remember; please do not email us credit card details as email is never secure.

To view your statement and history of recent purchases, log in, click on “My account” tab, then go to the “Order History” tab on the left navigation bar.  Click on the order to view what was delivered and the amount charged. 
Paper statements are only sent upon specific request.

You are free to stop your order at any time.  If you have an order for next week, you must delete the order before the order deadline.  If it is past the order deadline, your box has already been arranged and will be delivered on your scheduled delivery day.  You may also cancel your service/subscription at any time.  We recommend placing your service on “Hold”.  If you ever decide to return (which we hope you will), all your information will be stored and you can log on using the same user name and password.  You account will be waiting for you.  All that you will need to do is take your service off the “Hold” status.  If you decide to cancel your account, all of your information will be lost and you will be required to set up a new account upon re-visit. 
To cancel your account, log in and click on the “My account” tab at the top of the page.  Choose “Cancel Account” on the left.  You will be brought to the next page that confirms that you would like to cancel your service/subscription.  Before clicking “Yes”, please tell us why you are canceling in the text box provided.  After clicking “yes”, the operation is complete.  If you have a pending order, a prompt will ask if you want to keep your order or cancel it.  Choose accordingly.  Remember that your “Order Deadline” still applies to this operation. You will not be able to cancel your order if it is past the deadline.  Your pending order will still be delivered and your service will be cancelled from that point forward.  If you have any questions, please email us at [email protected]